Help Center

We strive to process and ship orders within 24-48 hours of confirmation. Please check your order confirmation email to ensure all details are correct. If it has been longer than this timeframe, there may be a delay due to high demand or stock issues. You can contact our customer service team for the latest update on your order status.

If your order has not yet shipped, you can cancel or modify it. Please contact us as soon as possible through our customer service channels. Once the order has shipped, we cannot cancel or modify it, but you can process a return after receiving the items.

If the order status shows "Completed" but you have not received your package, please first verify your shipping address. Then, check the tracking number provided in your order details for the shipment status. If you still have issues, contact our customer service team for assistance.

Please contact our customer service team within 7 days of receiving the package, and provide photos of the damaged or missing items. We will resolve the issue as soon as possible, either by reshipping the items or processing a refund.

We apologize for the inconvenience. Please contact our customer service team immediately and provide your order number along with photos of the incorrect items. We will arrange to send the correct items and provide instructions for returning the incorrect ones.

We are unable to change the delivery address after the order has been shipped. Please make sure you enter the correct shipping address when placing your order. If a package is returned due to an incorrect address, you will be responsible for shipping charges.

Tracking information may experience delays, especially during peak periods. If your tracking information hasn't updated for more than 48 hours, please contact customer service. We will reach out to the shipping carrier for the latest status and update you accordingly.

Refunds are processed once the returned items are received and inspected at our warehouse. This usually takes 5-7 business days. If you haven't received your refund after this period, please contact customer service for further assistance.

For the United States: Free standard shipping (3-15 business days) and expedited shipping (3-5 business days) for $19.99. For other countries: Free standard shipping (10-15 business days) and expedited shipping (5-7 business days) for $9.99.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

We currently ship worldwide.

If your order has not yet shipped, you can change the delivery address by contacting our customer service team as soon as possible. Once the order has shipped, we are unable to change the delivery address.

Delivery times may occasionally be affected by external factors such as weather conditions or carrier delays. If your package is delayed, please check the tracking information for updates. If the delay exceeds the estimated delivery time, contact our customer service team for assistance.

Tracking information may experience delays, especially during peak periods. If your tracking information hasn't updated for more than 48 hours, please contact customer service. We will reach out to the shipping carrier for the latest status and update you accordingly.

If your package is marked as delivered but you haven't received it, please check with neighbors or look in common areas where the package might have been left. If you still cannot locate it, contact our customer service team for further assistance.

We offer a 30-day return policy for most items. Items must be in their original condition, unused, and with all original packaging and tags. Certain items, such as custom or final sale items, may not be eligible for return.

Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect. In such cases, we will provide a prepaid return shipping label.

Once we receive your returned item, it typically takes 5-7 business days to process the return. After processing, we will notify you via email, and your refund will be issued to the original payment method.

Refunds are typically processed within 5-7 business days after we receive and inspect your returned item. Depending on your bank or credit card provider, it may take an additional 2-10 business days for the refund to appear in your account.

Yes, we offer exchanges for items of equal or lesser value. To exchange an item, please follow the return process and indicate that you would like an exchange. We will process the exchange once we receive and inspect the returned item. If you prefer a different item, please return the original item for a refund and place a new order.

If we receive a returned item that is not eligible for return, we will notify you via email and offer to ship the item back to you at your expense. If you do not respond within 14 days, the item will be discarded or donated.

We accept the following payment methods: credit/debit card and PayPal.

Yes, it is safe to use your credit card on our website. We use industry-standard encryption technologies and secure payment gateways to ensure your payment information is protected.

Your credit card will be charged at the time of purchase. You will receive an email confirmation once your payment has been successfully processed.

Currently, we only accept one payment method per order.

Only one promo code can be used per order. Promo codes cannot be combined with other offers or discounts unless explicitly stated.

Ensure that your payment information is correct, including the card number, expiration date, and CVV code.Verify that your billing address matches the address on file with your card issuer.Check with your bank or card issuer to ensure there are no holds or restrictions on your account.